Contact us

Contact Us

At Legionbet, we're committed to providing the best possible experience for our customers. If you have any questions or need assistance with your account, please don't hesitate to reach out.

Our Support Channels

We offer several ways for you to get in touch with us:

Live Chat: Available 24/7 on our website. Simply click on the Live Chat button at the bottom right corner of the page.
Email: You can email us directly through your account dashboard or by using the contact form on our website.

Support Availability

Our support team is available to assist you with any issues or questions you may have, 24 hours a day, 7 days a week. However, we recommend contacting us during business hours for more complex queries.

Business Hours: Our business hours are from Monday to Friday, 9:00 AM to 5:00 PM (Curaçao Time).
Queue Handling: During peak periods or holidays, you may experience a wait time before speaking with one of our support agents. We apologize for any inconvenience this may cause.

Support Workflow

Once you've contacted us through Live Chat or email, our team will respond to your query as soon as possible. If necessary, we'll also escalate the issue to our technical support team for further assistance.

Ticket Handling: When you contact us, a unique ticket number is generated and assigned to your inquiry. You can use this reference number to track the status of your issue.
Escalation Procedures: In some cases, we may need to transfer your query to one of our specialists or escalate it to our technical support team. Don't worry – our dedicated team will work closely with you to resolve any issues.

Responsible Gambling Assistance

We're committed to providing a safe and responsible gaming environment for all players. If you have concerns about your gambling habits or need assistance, please reach out to us directly through Live Chat or email.

Responsible Gaming Tools: We offer several tools to help you maintain control over your gaming activities, including deposit limits, loss limits, and time-outs.
Self-Exclusion: If you feel that self-exclusion is necessary for you, please contact our support team for assistance in setting up this feature on your account.

Technical Support

For technical issues or errors with the website or services, please reach out to us through Live Chat or email. Our dedicated technical support team will work closely with you to resolve any technical problems.

Device Compatibility: We strive to ensure that our site is compatible across various devices and browsers.
Technical Troubleshooting: If we're unable to assist you directly, we may ask for your permission to conduct further troubleshooting on the issue.

Multilingual Support

We offer multilingual support in English. Please note that while we make every effort to provide a smooth experience for international players, there might be delays or limitations due to language barriers.

Preferred Contact Method: We recommend using Live Chat whenever possible as it's usually the fastest way to resolve your query.
Self-Service Help Options: In addition to contacting us directly, you can also access our FAQ and help centre resources through your account dashboard for more information on common topics.

Communication Response Expectations

We strive to respond to all support inquiries within a reasonable time frame. Please be aware that due to peak periods or unforeseen circumstances, there may be delays in responding to your query.

Response Time: We aim to respond to emails and Live Chat queries as soon as possible, usually within 24-48 hours.
Follow-Up Communication: If we need additional information from you, our support team will follow up with the next step in resolving your issue.